Customer Advantages

The conceptual methods used by CES provide numerous advantages for our customers:

• Reduction in cost: Users can concentrate on their own application without any additional hidden cost for assembling and integrating various elements, which usually come from four different vendors (processor, interface, operating system, middleware).
• Reduction in risk: Dealing with just one company simplifies problem identification and resolution. For important programs, CES may act more as a partner than a subcontractor by transferring some of the in-house technology. Another factor which reduces the risk is the technology used (PowerPC and PCI technology, programmable logic circuits, reconfigurable modular electronics - “smart” systems).
• Reduction in integration time: Users receive training, which not only describes the operation of the system, but also explains how to add their own elements. Specific training sessions include how to generate custom applications with the intelligent programmable PrPMCs (MFCC).
• Quick adaptation: CES has the capacity to adapt quickly and effectively to changes in specifications due to its flexible and multi-disciplinary structure (systems, electronics, firmware, drivers, management).

Quality Policy

Customer satisfaction has always been the driving mechanism for the CES quality process. The best methods, adapted to the specific CES markets, are implemented and improved continuously. They are based on well-recognized quality system standards, such as ISO 9001 and now EN 9100, the aeronautical supplier’s reference.

Risk analysis, default anticipation and control over the entire development and production chain, are the permanent objectives for all CES employees, in order to provide zero default products and the absolute best service.

Guarantee

CES hardware is guaranteed for one year after delivery and is mainted for at least ten years. Extensions of warranty to three or five years for hardware are subject to contract. Software releases can be frozen in specific quality plan approved programs. Should some elements become obsolete, CES’ policy is to replace the old element by another, which is, as nearly as possible, functionally equivalent. Technical assistance is provided for the transition.

All organizational methods and procedures at CES are based on a customer-centric system.